FAQ

Frequently Asked Questions

How does shipping work at Globriva?

Globriva is a global dropshipping store. That means the products you order are shipped directly to you by our trusted partner suppliers around the world — we don't hold inventory ourselves. Because items travel internationally, delivery takes a little longer than shopping locally, but it keeps our prices fair and our catalog worldwide.

How long will my order take to arrive?

Realistic estimates: US orders typically arrive in 7–15 business days. International orders typically arrive in 10–25 business days. These are honest estimates — customs processing, local carriers and peak seasons can affect timing. We'll keep you updated every step of the way.

How do I track my order?

A tracking number is emailed to you as soon as your order ships. You can use it to follow your package from our supplier's facility to your door. If your tracking link seems inactive in the first few days, don't worry — international tracking can take a little time to appear in the system.

What is your return and refund policy?

We accept returns within 30 days of delivery on unused items in their original condition. You cover the return shipping, unless your item arrived faulty, damaged or incorrect — in that case we cover it. Once we receive and inspect your return, your refund goes back to your original payment method.

Will I have to pay customs duties or import taxes?

Possibly. Orders shipped internationally may be subject to customs duties, import taxes or fees set by your country's authorities. These charges are the buyer's responsibility and are not included in our prices. We recommend checking your local customs rules before ordering.

Is my payment secure?

Yes. Checkout is powered by Shopify's secure checkout, which encrypts your payment information and meets the highest security standards. We never see or store your full card details.

How can I contact you?

Reach us anytime at 7dayzofmonday.monday@gmail.com — we aim to reply within 1–2 business days.